The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...

Customer-strategy maven Paul Greenberg made a thought-provoking remark to me back in 2013. Paul was puzzled — Why haven’t there been any billion-dollar text analytics startups? “Text analytics” is a ...

It's impressive that the internet can generate so much qualitative data through ordinary online conversations. Your Facebook page asks “how are you feeling?” LinkedIn asks for testimonials rather than ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a Leader in The Forrester Wave™: People-Oriented ...